FAQ’s

As all of our products are freshly made, we strongly advise enjoying your chocolates as soon as possible. However, if you like to enjoy the treats for a little longer, please kindly note that we do not use any preservatives, so you cannot resist the temptation for more than 3 weeks, as long as they are stored in a cool and dry environment (unless labelled otherwise.)

Chocolates are best kept boxed, in a dry and cool environment – a wine fridge or cellar makes wonder! and of course, out of direct sunlight and heat source.
They can also be stored in the fridge, however the shininess of them may change and chocolate may develop what is called ‘bloom’. They are still perfectly safe to eat, they just won’t look as shiny and beautiful as they were!

All of our chocolates are produced in an environment where gluten/dairy/sugar and nuts are present. We are extremely careful to not cross contaminate, however, we must advise you that they are in the same room.

Yes. Specialist chocolates are labelled accordingly and are prepared completely separately to regular chocolates. We must mention that, although we are doing everything to prevent cross- contamination Vegan/Vegetarian/Dairy Free products are prepared in the same kitchen as standard products.

We ship our chocolates from Monday-Thursday to ensure your chocolates don’t sit in a warehouse all weekend. We are also monitoring the weather forecasts so we can send your chocolates at the best moment! If needed, we may use cool packs in the summer to keep your chocolate as cool as possible! In the event of a much warmer weather, we are likely to postpone the shipping until we feel it reasonable to attempt the delivery, this is to ensure your delicious chocolate don’t melt or get damaged in transit! You will be contacted as quickly as possible should this situation present itself.

All our products are sent via First Class Royal Mail. Next Day delivery can be arranged – please contact us prior to your order info@chocolours.com 

We cannot guarantee your chocolates will be protected from warm weather. However, we will do our best to ensure your chocolates are adequately protected.
Please contact us for international shipping – info@chocolours.com

Whilst we cannot accept returns due to the nature of our product, we are always happy to operate at the highest level of customer service. 

Should your order arrived damaged in any sort of way, we will happily send out another (or equivalent) for you free of charge. Simply send us a picture of your damaged item, along with your complaint to info@choclours.com
Refund will be processed as a last resort (we would rather you get to enjoy a fresh box instead!). Please not that this process may take up to 14 days to be processed by the banks system.
Please note, we will not issue refunds or replacements if you have already started eating the chocolates.